Privacy notice

The Data Controller shall pay particular attention to the processing, storage and use of personal data in its systems in accordance with the provisions of Regulation (EU) 2016/679 of the EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) ("Regulation").

In connection with the processing of data, the Data Controller hereby informs the visitors of the website (hereinafter referred to as the User) about the personal data processed by the Data Controller, the principles and practices followed in the processing of personal data, as well as the ways and means of exercising the User's rights.

The User has the right to withdraw his/her consent to the processing, in whole or in part, or to request the deletion of his/her data by written notice to the Data Controller, as specified in the information notice.

Name, contact details of the controller

Name of the data controller: Robinco Commercial KFT

The controller's mailing address: 1089 Budapest Orczy út 28

E-mail address of the controller: info@robinco.hu

Telephone number of the controller: +36 1 456 60 10

Website: robinco.hu

Legal background, legal basis, purpose, scope of personal data processed and duration of data processing on the website

Information about the use of cookies

What is a cookie?
The Data Controller uses so-called cookies when you visit the website. A cookie is a set of letters and numbers that our website sends to your browser to save certain settings, facilitate the use of our website and help us to collect some relevant statistical information about our visitors. Cookies do not contain any personal information and are not used to identify an individual user. Cookies often contain a unique identifier - a secret, randomly generated sequence of numbers - that is stored on your device. Some cookies are deleted after you close the website, and some are stored on your computer for a longer period of time.

Legal background and legal basis for cookies:
The background for data processing is provided by Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.) and Act CVIII of 2001 on Certain Aspects of Electronic Commerce Services and Information Society Services. In accordance with Article 5 (1) (a) of the Privacy Act.

Main features of the cookies used by the website:

Google Adwords cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies - such as NID and SID cookies - to personalise the ads you see in Google products, such as Google Search. It uses such cookies, for example, to remember your recent searches, your previous interactions with advertisements from individual advertisers or search results, and your visits to advertisers' websites. The AdWords conversion tracking feature uses cookies. To track ad sales and other conversions, cookies are saved on a user's computer when they click on an ad. Some common uses of cookies include: selecting ads based on what is relevant for a particular user, improving campaign performance reporting, and avoiding displaying ads that the user has already viewed.

Google Analytics cookie: Google Analytics is Google's analytics tool that helps website and app owners to get a more accurate picture of their visitors' activities. The service may use cookies to collect information and report statistics about website usage without identifying visitors individually to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to generating reports from website usage statistics, Google Analytics, together with some of the advertising cookies described above, may also be used to display more relevant ads in Google products (such as Google Search) and across the web.

Cookies strictly necessary for the operation: These cookies are essential for the use of the website and allow you to use the basic functions of the website. Without them, many of the site's features will not be available to you. The lifetime of these types of cookies is limited to the duration of the session.

Cookies to improve the user experience: These cookies collect information about a user's use of the website, such as which pages they visit most often or what error messages they receive from the website. These cookies do not collect any information that identifies the visitor, i.e. they are completely general, anonymous information. We use the information they provide to improve the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.

Session cookie: These cookies store the location of the visitor, the browser language, the currency of the payment, and their lifetime is the time the browser is closed or up to 2 hours.

Last viewed product cookie: It records the products last viewed by the visitor. Their lifetime is 60 days.

Last viewed category cookie: Fix the last category you viewed. Lifespan 60 days.

Recommended products cookie: The "recommend to a friend" function records the list of products you want to recommend. It has a lifetime of 60 days.

Mobile version, design cookie: Detects the device the visitor is using and switches to full view on mobile. Lifetime 365 days.

Cookie acceptance cookie: When you arrive on the site, the warning window will accept the cookie storage statement. Lifetime 365 days.

Cart cookie: It records the products in the basket. It has a lifetime of 365 days.

Smart cookie offer: It records the conditions for displaying smart offers (e.g. whether the visitor has already been to the site, whether he has an order). Lifetime 30 days.

Exit #2 cookie: The #2 option will log the visitor out after 90 days. The lifetime is 90 days.

How to delete cookies and how to disable them

If you do not want us to use cookies as described above, you can disable them. Disabling cookies is browser-dependent and can be done in different ways. You can find out how to disable cookies in the most popular browsers by following the links below:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=hu-hu&p=cpn_cookies
Firefox: https://support.mozilla.org/hu/kb/sutik-informacio-amelyet-weboldalak-tarolnak-szami
Internet Explorer: https://support.microsoft.com/hu-hu/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/hu-hu/HT201265

Your consent

Unless you opt out of cookies in the ways indicated above, you consent to us storing cookies on your device when you browse our site. If you do disable them, please note that not all features of our site may be available, or site performance may be degraded.

What personal data we collect and for what purposes we collect it

Contact forms

The information submitted in the contact form will be kept for a certain period of time for customer service purposes, but this information will not be used for marketing purposes.

Data processing in relation to ordering and invoicing

Legal background and legal basis for data processing:

The legal basis for the processing of the data is the voluntary consent of the User or the fulfilment of a legal obligation pursuant to Article 6(1)(a) of Regulation (EU) 2016/679 of the EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) ("Regulation").

The User may withdraw his/her consent to data processing at any time, or in the case of data processing based on law, after the expiry of the statutory limitation period, in which case the Data Controller shall delete all personal data of the User from the system.

In the absence of withdrawal, the period of processing in each case involving processing is the period specified in this notice.

Purpose of the processing:

Issue invoices in accordance with the law and fulfil the obligation to keep accounting records. Pursuant to Article 169 (1) to (2) of the Tax Act, companies must keep accounting documents that directly and indirectly support the accounting.

Scope of the data processed:

Name, address, e-mail address, telephone number.

Duration of processing:

Invoices issued must be kept for 8 years from the date of issue of the invoice, pursuant to Section 169 (2) of the State Act. Please be informed that if you withdraw your consent to the issuing of an invoice, the Data Controller is entitled to retain your personal data obtained during the issuing of the invoice for 8 years pursuant to Section 6 (5) a) of the Information Act.

Data processing related to the transport of goods

Legal background and legal basis for data processing:

The legal basis for data processing is the provisions of Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.). In accordance with Article 5 (1) (a) of the Freedom of Information Act.

Purpose of the processing:

The purpose of data processing for the delivery of goods is to deliver the goods ordered to you, in accordance with your requirements, with the assistance of our contractual partner.

Scope of the data processed:

Name, address, e-mail address, telephone number.

Duration of processing:

The Data Controller shall process the data for the duration of the delivery of the ordered goods.

Data processing in connection with the sending of the newsletter

Legal background and legal basis for data processing:

The background of data processing is provided by Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.) and Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions of Economic Advertising Activities (Grt.). Article 5 (1) a) and the provisions of the Grt. 6(1) to (2) of the GDPR.

Purpose of the processing:

The purpose of processing your data is to keep you informed about the latest and best offers and promotions. Please be informed that the newsletter will contain advertisements not only from the Data Controller but also from other companies, but we will not transmit your personal data to them.

Scope of the data processed:

Name, address, e-mail address, telephone number. Products ordered.

Duration of processing:

Until the data subject's consent is withdrawn.

Processing of data related to the sending and display of personalised advertising

Legal background and legal basis for data processing:

Purpose of the processing:

The purpose of processing your data is to provide you with personalised offers that are best suited to your needs and preferences.

Scope of the data processed:

Name, address, e-mail address, telephone number. Products ordered.

Duration of processing:

Until your consent is withdrawn.

Embedded content from other websites

Entries on the website may use embedded content (e.g. videos, images, articles, etc.) from external sources. Embedded content from external sources behaves exactly as if you had visited another website.

These sites may collect data about visitors, use cookies or third-party tracking code, monitor user behaviour in relation to embedded content if we have an account and are logged in to the site.

Who has access to data

Our staff have access to the information provided by customers. For example, administrators and store managers have access to:

Order information such as product purchased, date of purchase, delivery address and
Customer information such as name, email address, billing and shipping information.

Our staff has access to this information to help you fulfil orders, process refunds and provide customer service assistance.

What rights do users have in relation to their own data?

When registering an account or posting a comment on the website, you may be asked to send us your personal data in an export file containing any data that you have previously provided to us. You may also request that any personal data previously provided by you be deleted. This does not apply to data that we are obliged to keep for administrative, legal or security reasons.

Other data processing

If the Data Controller intends to carry out further processing, it shall provide prior information on the essential circumstances of the processing (legal background and legal basis of the processing, purpose of the processing, scope of the data processed, duration of the processing).

You are informed that the Data Controller must comply with written requests for data from public authorities based on a legal mandate. The Data Controller shall keep records of data transfers in accordance with Article 15(2)-(3) of the Data Protection Act (to which authority, what personal data, on what legal basis, when the Data Controller transferred the data), the content of which the Data Controller shall provide information on request, unless the provision of information is excluded by law.