GENERAL TERMS AND CONDITIONS (GCF)
www.riso.robinco.hu
in force: 2017-09-11-from
Preambulum
Welcome to our website! Thank you for choosing us for your purchase!
Please read this document carefully before finalizing your order, because by finalizing your order you accept the contents of these GTC!
If you have any questions about these Terms and Conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific needs with us, please contact us using the contact details provided.
Imprint: details of the Service Provider (Seller, Company)
Name: Robinco Trading Ltd
Headquarters: 1089 Budapest Orczy út 28
Mailing address: 1089 Budapest Orczy út 28
Address of pick-up point: 1089 Budapest Orczy út 28
Registering authority: Budapest Capital 8. district. Local Government
Company registration number: 01-09-068923
Tax administration number: 10388497-2-43
Representative: Péter Kecskeméthy
Phone number: +36 1 456 60 10
E-mail: info@robinco.hu
Website: robinco.hu
Account number: 10918001-00000029-75810002
Details of the hosting provider
Name: Abplus Bt.
Headquarters: 2049 Diósd IV Béla király utca 48
Contact: +36 1 445 05 09, abplusz@apblusz.hu
Concepts
Parties: Seller and Buyer together
Consumers: a natural person acting outside the scope of his or her profession, self-employment or business activity
Consumer contract: a contract where one of the parties is a consumer
Website: http://riso.robinco.hu/ a website that is a means of communication between remote parties
Contract: Sales contract between Seller and Buyer using the Website and electronic mail
A device that enables communication between remote parties: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements with order forms published in the press, catalogues, telephones, faxes and Internet access devices
Contract between remote parties: a consumer contract which is concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract
Product: any marketable movable property included in the offer of the Website, placed on the Website and intended for sale, which is the subject of the Contract
Business: a person acting in the course of his or her profession, self-employed occupation or business
Buyer/Or: the person who enters into a contract with the person making a purchase offer via the Website
Good standing: In the case of contracts concluded between a consumer and a business (hereinafter "consumer contracts"), the Civil Code,
(a) a guarantee for the performance of the contract which the undertaking voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof; and
b) the mandatory statutory warranty
Relevant legislation
In particular, the following legislation applies to the Contract:
Act CLV of 1997 on Consumer Protection;
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services;
Act V of 2013 on the Civil Code (PBC);
Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables;
Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses;
19/2014 (IV. 29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
Scope, adoption and amendment of the GTC
The content of the contract concluded between us is governed by these General Terms and Conditions (hereinafter "GTC"), in addition to the provisions of the applicable mandatory legislation, and by the additional information on the website. Accordingly, these General Terms and Conditions contain the rights and obligations between you and us, the conditions of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.
You must read the provisions of these GTC before finalising your order. By purchasing through our online store, you agree to the provisions of these GTC and the GTC shall form an integral part of the contract between you and the Seller.
The Seller is entitled to change the provisions of these GTC within the limits of the applicable legislation. Please read the provisions of these GTC before making any purchase. Any modification of these GTC will be valid from the date of publication on the website. Any changes will not affect contracts (confirmed orders) already concluded up to that time.
Language of the contract, form of the contract
The language of the contracts covered by these GTC is Hungarian.
Contracts covered by these GTC are not written contracts and are not registered by the Seller.
E-invoicing
Our company applies the electric invoice pursuant to § 175 of Act CXXVII of 2007. By accepting these GTC, you agree to the use of electronic invoicing.
Prices
Prices are in HUF and do not include VAT. 27% VAT. Prices are indicative and subject to change without notice.
Complaints and redress
The consumer may submit consumer complaints about the product or the Seller's activities to the following contact details:
- Customer support office location: 1089 Budapest Orczy út 28
- Customer service opening hours:Mon-Sat: 8:00-16:00, Fri: 8:00-14:00
- Telephone: +361 456 60 10
- Internet address: riso.robinco.hu
- E-mail: info@robinco.hu
The consumer communicate your complaint to the company orally or in writing, which relates to conduct, activity or omission of an undertaking or a person acting in the interest of or on behalf of an undertaking directly connected with the marketing or sale of goods to consumers.
The company must investigate the oral complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking must immediately take a record of the complaint and its position on it and, in the case of a face-to-face oral complaint, give a copy of the record to the consumer on the spot. In the case of an oral complaint communicated by telephone or other electronic communications service, the consumer shall be provided with the substantive reply within 30 days at the latest, in accordance with the provisions applicable to the reply to the written complaint. In other respects, the consumer shall act on the written complaint as follows. The written complaint shall be lodged by the undertaking - unless a directly applicable legal act of the European Union provides otherwise, upon receipt must reply in writing within thirty days and arrange for its communication. A shorter time limit may be set by law, and a longer time limit by statute. The undertaking must state the reasons for rejecting the complaint. Oral complaints made by telephone or by electronic communications must be given a unique identification number.
- the name and address of the consumer,
- where, when and how the complaint was lodged,
- a detailed description of the consumer's complaint, a list of the documents, records and other evidence presented by the consumer,
- a statement of the business's position on the consumer's complaint, if an immediate investigation of the complaint is possible,
- the signature of the person who took the report and, except in the case of an oral complaint made by telephone or other electronic communication service, the signature of the consumer,
- the place and time of recording of the minutes,
- in the case of an oral complaint made by telephone or other electronic communication service, the unique identification number of the complaint.
The undertaking must keep a record of the complaint and a copy of the reply for five years and present it to the supervisory authorities at their request.
If the complaint is rejected, the business must inform the consumer in writing of the authority or conciliation body to which he or she may refer the complaint, depending on its nature. The information must also include the address, telephone and Internet contact details and the postal address of the competent authority or conciliation body in the place where the consumer resides or is staying. The information should also include whether the business will use the conciliation body to resolve the consumer dispute.
If any consumer dispute between the Seller and the consumer is not resolved in the negotiations, the following enforcement options are available to the consumer:
Court proceedings. The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
Please note that you can lodge a consumer complaint with us. If your consumer complaint is rejected, you also have the right to take your complaint to the Conciliation Board of the place where you live or stay: the conciliation procedure can only be initiated if the consumer tries to settle the dispute directly with the business concerned. The conciliation body designated in the consumer's request is competent to take action instead of the competent body, at the consumer's request.
The company has a duty to cooperate in the conciliation procedure.
This includes the possibility for businesses to request the conciliation body to obligation to send a reply, and an obligation to appear before the conciliation body duty of disclosure ("ensuring the participation of a person authorised to negotiate a settlement at a hearing").
If the seat or establishment of the business is not registered in the county of the chamber operating the territorially competent conciliation body, the business's obligation to cooperate extends to offering the consumer the possibility of a written settlement in accordance with his or her request.
In the event of a breach of the above duty of cooperation, the consumer protection authority has the power to mandatory fines applicable, no waiver of fines is possible. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-sized Enterprises Act has been amended, so that small and medium-sized enterprises will not be exempted from fines.
The amount of the fine may range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises, while for non-small and medium-sized enterprises subject to the Accounting Act with an annual net turnover exceeding HUF 100 million, the fine may range from HUF 15,000 to HUF 5% of the enterprise's annual net turnover, but not more than HUF 500 million. By introducing a mandatory fine, the legislator aims to reinforce cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation procedure.
The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.
The conciliation body's proceedings are initiated at the request of the consumer. The request must be made in writing to the chairman of the conciliation body: the requirement of written form may be met by letter, telegram, telex or fax, or by any other means which permits the recipient to store the data addressed to him permanently for a period of time adequate for the purposes for which the data were intended and to display the data in an unchanged form and content.
The application must include
- the name, residence or domicile of the consumer,
- the name, registered office or place of business of the business involved in the consumer dispute,
- if the consumer has requested the designation of the competent conciliation body instead of the body having jurisdiction,
- a brief description of the consumer's position, the facts supporting it and the evidence to support it,
- a statement by the consumer that the consumer has tried to resolve the dispute directly with the business concerned
- a declaration by the consumer that he has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no application for a claim has been lodged or that no application for an order for payment has been submitted,
- a motion for a decision of the panel,
- the consumer's signature.
The request must be accompanied by the document or a copy (extract) of the document to the content of which the consumer refers as evidence, in particular the written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer that the required conciliation has been attempted.
If the consumer acts through an authorised representative, the authorisation must be attached to the application.
More information on the Conciliation Boards is available here: http://www.bekeltetes.hu
For more information on the local Conciliation Boards, click here: http://www.bekeltetes.hu/index.php?id=testuletek
Contact details for each of the regional Conciliation Boards:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
Fax: 06-72-507-152
E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone numbers: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Fax: 06-66-324-976
E-mail: eva.toth@bmkik.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telefonszám:06-46-501-091;06-46-501-870
Fax: 06-46-501-099
E-mail: kalna.zsuzsa@bokik.hu
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. 310.
Phone number: 06-1-488-2131
Fax: 06-1-488-2186
E-mail: bekelteto.testulet@bkik.hu
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Fax: 06-62-426-149
E-mail: bekelteto.testulet@csmkik.hu
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Telefonszám:06-22-510-310
Fax: 06-22-510-312
E-mail: fmkik@fmkik.hu
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Fax: 06-96-520-218
E-mail: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Fax: 06-52-500-720
E-mail: korosi.vanda@hbkik.hu
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Phone number: 06-36-429-612
Fax: 06-36-323-615
E-mail: hkik@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
E-mail: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Fax: 06-34-316-259
E-mail: szilvi@kemkik.hu
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone number: 06-32-520-860
Fax: 06-32-520-862
E-mail: nkik@nkik.hu
Pest County Conciliation Board
Address: 1055 Budapest, Kossuth Lajos tér 6-8. 101010 Lajos Street 1010 Lajos Street, 1010 Lajos Street, Budapest.
Phone number: 06-1-269-0703
Fax: 06-1-474-7921
E-mail: pmbekelteto@pmkik.hu
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone number: 06-82-501-026
Fax: 06-82-501-046
E-mail: skik@skik.hu
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Fax: 06-42-311-750
E-mail: bekelteto@szabkam.hu
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. floor III.
Phone number: 06-74-411-661
Fax: 06-74-411-456
E-mail: kamara@tmkik.hu
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: 06-94-312-356
Fax: 06-94-316-936
E-mail: vmkik@vmkik.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.
Phone number: 06-88-429-008
Fax: 06-88-412-150
E-mail: bekelteto@veszpremikamara.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Fax: 06-92-550-525
E-mail: zmbekelteto@zmkik.hu
Online dispute resolution platform
The European Commission has set up a website where consumers can register to resolve their online shopping disputes by filling in an application form and avoiding court proceedings. This will allow consumers to enforce their rights without, for example, being prevented by distance.
If you want to make a complaint about a product or service you bought online and don't necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the trader you have complained against can jointly choose the dispute resolution body you want to deal with your complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyrights
Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), the website is considered a copyright work, and therefore all parts of it are protected by copyright. The Copyright Act (Szjt. Pursuant to Article 16 (1) of the Copyright Act, the unauthorised use of the graphics, software, computer programs or any other application that may be used to modify the website or any part thereof is prohibited. Any material from the website and its database may be reproduced, even with the written consent of the copyright holder, only with reference to the website and with acknowledgement of the source. The copyright holder: Robinco Trading Ltd
Partial invalidity, code of conduct
If a clause of the GTC is legally invalid or ineffective, the remaining clauses of the contract remain in force and the invalid or defective clause is replaced by the applicable provisions.
The Seller does not have a code of conduct under the Unfair Commercial Practices Act.
Information on the essential characteristics of products
On the website, information on the essential characteristics of the products available for purchase is given in the descriptions of each product. The information on the product page is for information purposes only! The pictures are occasionally illustrations, the colours may not always correspond to reality!
Correction of data entry errors - Responsibility for the accuracy of the data provided
You will always have the opportunity to modify the data you have entered during the order process before finalizing the order (clicking the back button in the browser will open the previous page, so you can correct the data you have entered even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you have entered is accurate, as the product will be invoiced and shipped based on the data you have provided. By placing your order, you acknowledge that the Seller is entitled to charge you for any damages and costs resulting from your incorrect data entry or inaccurate data. The Seller excludes any liability for performance based on inaccurate data entry. Please note that an incorrectly entered e-mail address or a saturation of the storage space associated with the mailbox may result in non-delivery of the confirmation and may prevent the conclusion of the contract.
Procedure in case of incorrect price
It is possible that - for example due to a technical error - the price on the website is incorrect. In case of an incorrect price, we are not able to accept the order (your offer) at the incorrect price and we are not obliged to sell the product at the incorrect price. No contract will be concluded between us in the event of an incorrect price being offered. If you make an offer at an incorrect price, the system will automatically confirm it, but this does not constitute acceptance of the offer by us. If you bid (place an order) at the wrong price, the Seller will draw your attention to the correct price and may offer you the correct price. You are not obliged to make an offer and enter into a contract at the correct price communicated by the Seller instead of the incorrect price. No contract will be concluded between the parties.
Using the website
The shopping process
Product selection
Click on the product categories on the website to select the desired product range and the individual products within it. Click on each product to find its photo, article number, description and price. You will be charged the price shown on the website when you make a purchase. The products are marked with an illustrated photo. The accessories and decorative elements shown in the photographs are not part of the product unless specifically highlighted in the product description. Please note that we cannot be held responsible for any typographical errors or incorrect information!
Add to basket
After selecting a Product, you can click on the "Add to Cart" button to add any number of Products to your cart without incurring any obligation to purchase or pay, as adding a Product to your cart does not constitute an offer.
We recommend that you add a product to your shopping cart even if you are not sure whether you want to buy it, because this way you can see which products you have selected at the moment with a single click, and you can view and compare them on one screen. The contents of the shopping basket can be freely modified until the order is finalised by clicking on the "Finalise order" button, you can remove products from the basket as you wish, add products to the basket as you wish or change the number of products you wish to order.
If you add the selected product to your shopping cart, a separate window will pop up with the text "Product added to cart". If you do not wish to select any more products, click on the "Add to cart" button! If you want to view the selected product again or add another product to your basket, click on "Return to product"!
View the Cart
When using the website, you can check the contents of your shopping cart at any time by clicking on the "View Cart" icon at the top of the website. Here you can remove selected products from the basket or change the number of items in the basket. Once you click on the "Update Cart" button, the system will display the information you have changed, including the price of the products you have added to your cart.
If you do not wish to select any further products and add them to your shopping cart, you can continue shopping by clicking on the "Order" button.
Entering customer data
After pressing the "Order" button, you will see the contents of your shopping cart and the total purchase price for the products you have selected. In the "Delivery service" box, you must tick whether you wish to collect the products you have ordered in person (personal collection) or have them delivered. In the case of delivery, the system will indicate the delivery charge, which you will be required to pay when you place your order.
You can enter your e-mail address in the "User details" text box and your full name, address and telephone number in the "Billing information" text box. In the text box "Delivery information", the system automatically stores the data you entered in the "Billing information". If you request delivery to a different address, please uncheck the box. In the "Comment" text box you can enter any additional information you wish.
Overview of the order
After filling in the above text boxes, you can click on "Continue to next step" to continue the order process or on "Cancel" to delete/rectify the data entered so far and return to the Cart. Clicking on "Continue to next step" will take you to the "Order overview" page. Here you can see a summary of the information you have previously entered, including the contents of your shopping cart, your user, billing and shipping details and the amount you are paying (you cannot change this information here unless you click on "Back").
Finalising the order (making an offer)
If you are satisfied that the contents of your shopping basket correspond to the products you wish to order and that your details are correct, you can click on the "SEND ORDER" button to complete your order. The information provided on the website does not constitute an offer by the Seller to enter into a contract. In the case of orders covered by these GTC, you are considered to be the Bidder and the contract is concluded by the acceptance by the Seller of the offer made by you through the Website, subject to the provisions of these GTC.
You are the "SEND ORDER" button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall be subject to payment, if confirmed by the Seller in accordance with these GTC.
Processing of the order, conclusion of the contract
We will send you an automatic confirmation e-mail within a few minutes of your order to the e-mail address you provided during the ordering process.
Orders are processed on working days from 8 am to 4 pm.
It is also possible to place an order outside the times indicated as order processing times.
If it occurs after the end of working hours, it will be processed on the following working day.
General delivery time within 1-3 working days from confirmation
We reserve the right to reject orders already confirmed in whole or in part.
Partial performance may only take place after agreement with the Customer!
In the event of advance payment of the purchase price of the product, the amount will be returned to the sender.
Payment methods
Direct bank transfer
Payment on receipt
Acceptance methods, acceptance fees
Courier service
Personal receipt
Deadline for delivery
The general delivery time for the order is 30 days maximum from the date of order confirmation. This delivery date is indicative and any deviation from it will be notified by e-mail. By accepting these general terms and conditions, you acknowledge that the Seller expressly excludes any liability for damages for exceeding the delivery time.
Reservation of rights, ownership clause
Some products on our website may have been discontinued. We reserve the right to refuse all or part of orders that have already been confirmed. Partial fulfilment can only take place after consultation with you. In the event of advance payment of the purchase price of the product, the amount will be refunded to you within 5 working days.